Most delivery inefficiency doesn't live in the cab of a truck. It lives in the thirty minutes a driver spends at a dock waiting for someone to confirm a load that was already packed two hours ago, or in the pallet that gets pulled and re-staged because the pick list and the manifest disagreed with each other. The truck is fine. The handoffs are broken. Route optimization software gets a lot of attention, and sure, shaving miles matters. But in most mid-size operations I've se