Your KPI isn’t wrong. It’s missing context 98.7% cycle count accuracy. Looks great in the Monday meeting. Nobody asks follow-up questions, the slide moves on, and everyone feels good about the operation. Then a 3PL customer calls because their pick list showed 200 units of a SKU you physically cannot find, and suddenly that number means nothing. The accuracy figure was real. The counts were done, the math checked out. What it didn't tell you was that the 1.3% variance was con

ESG reporting used to be something that happened in a conference room far from the dock doors. A team of finance and sustainability people would compile numbers, write a report, and send it somewhere. Operations would maybe hear about it afterward. That is changing fast, and the shift is not subtle. What I am seeing now is stakeholders — investors, large retail clients, third-party auditors — asking for data that only people inside the four walls actually produce. Inventory a